House Manual

House Rules

No Parties or Events: To maintain a peaceful environment and respect our neighbors, we do not permit parties, events, or large gatherings.

No Smoking: Smoking is strictly prohibited inside and outside the cabin. No illegal substances allowed on the premises.

Booking Guest Age Minimum: 25 or older, Host reserves the ability to check ID.

Occupancy: The maximum number of guests allowed is as per the booking details. No additional overnight guests are permitted without prior approval from the owner.

Local Laws & Ordinances: Guests must comply with all local laws, rules, and ordinances during their stay. Any violation may result in immediate termination of the reservation.

Check-in / Check-out: Check-in is 4pm, check-out is 10am. Please respect these times unless otherwise agreed upon in advance. Late check-outs without prior approval will result in additional fees and also the inconvenience of leaving while the cleaning team is on-site.

Pets: Three Dogs <50 lbs allowed with a $50 pet fee. Must be paid when booking. Exceptions may be made for registered service animals, but please notify us in advance. If approved, guests are responsible for cleaning up after their pets and ensuring they do not cause damage or disturbances. Pets are not to be left alone unless crated. No pets on the beds or sofas please.

Quiet Hours: To respect our neighbors and maintain a peaceful environment, we ask that you observe quiet hours from 10:00 PM to 8:00 AM. During this time, please keep noise levels to a minimum, particularly when outdoors.

Outdoor Amenities: When using the BBQ grill, pizza oven, fire pit table, or wood-burning fireplace, please follow the provided safety guidelines and never leave these amenities unattended in use.

Outdoor Fires: There are no fires allowed outside of the grill and fire table. When using the grill or fire table please adhere to local fire regulations and guidelines. Do not leave the fire unattended and always fully extinguish it before leaving the area.

Piano: Use of the living room piano is not permitted unless you have taken lessons or have trained to do so. This is a family keepsake.

Trash Disposal: Dispose of trash in the designated bins. Please ensure all trash is bagged and securely tied before placing it in the bins. No trash outside.

Maintenance and Damage Reporting: In case of any issues or damages, please notify us immediately so we can address the problem promptly. Guests will still be held responsible for any unreported damages.

Furniture and Amenities: Please treat the furniture and amenities with care and return them to their original locations before departure. Please don’t rearrange the appliances or furniture.

Personal Belongings: Please ensure you take all personal belongings with you upon departure. We cannot be held responsible for any items left behind, but will do our best to find and return.

Safety and Security: Please lock all doors and windows when leaving the property or going to bed. Familiarize yourself with the location of fire extinguishers and emergency exits. Do not leave traces of food outside or in your vehicles as it will attract bears.

Security Devices: For your safety and the protection of the property, Do not tamper with, disable, block, or relocate the Blink camera or components. Any interference will be considered a violation of house rules and may result in the immediate cancellation of your stay without a refund.

Cleanliness: We ask that you maintain the cleanliness of the cabin during your stay. Kindly remove your shoes when entering the cabin. Please don’t eat or drink in the bedrooms. 

Respect for Nature: As our cabin is located in a beautiful natural setting, we ask that you respect the environment by not littering, disturbing wildlife, or damaging any natural features.

Courtesy: Treat our cabin with the same respect and care as you would your own home.

Availability: As hosts we will make ourselves as available as possible to you during your stay. Please know that we are reachable virtually within standard business hours. If after this window, expect some delays in our responses. Should there be an emergency please call 911 and say “I’m at Wintergreen”

General Note: Breaking any of these House Rules may result in immediate termination of your reservation. Guests will be required to vacate the property, and no refund will be provided for any remaining nights. Additionally, any damages caused as a result of violating these rules will be charged to the guest.

The door code will be the last 4 digits of the phone number used to book your reservation!

Access codes work during the duration of the booking window.

Please see below for visual guide:

First aid kit and Fire Extinguishers: There is one fire extinguisher and fire blanket underneath the kitchen sink.

Emergency Contacts:

• In case of an emergency, call 911. Be sure to say "I'm at Wintergreen"

• Wintergreen Police: 1 (434) 325-1106

• Wintergreen Fire Dept. and Rescue Squad: 1 (434) 325-8538

Non-emergency:

• Wintergreen Police: 1 (434) 325-1051 (car trouble, minor accident, or a bear/wildlife issue)

Fire Extinguisher & First Aid Kit are located under the sink.

Open PDF ↗

Vertuo Style Pods

Only use the provided Nespresso capsules for the machine. Other non-Nespresso brands have a tendency to fail and jam the machine.

Each capsule has a designated volume written on the silver foil portion. The bigger capsules should be used with the bigger mugs.

Should the machine start blinking orange when trying to make a coffee, please follow these troubleshooting steps:

• Unlock the machine and remove any capsules
• Close the lid and lock, the top button light should be white
• Rapidly press the top button 5 times in less than 3 seconds
• The top button light should turn orange and pulse
• Once the top button light turns back to white it should be reset and good to go

House Heat

The thermostats on the walls are covered because the electric baseboards are not in use. The heat for the house is provided through the heating units mounted on the walls. There is one on the upper main level and one in each bedroom on the middle and lower levels. Each of those units has a separate remote control.

In order for the middle and lower levels to heat evenly, keep the doors to the bedrooms open so the middle areas of those levels receive heat. At night or when you close the doors to the bedrooms, you may want to lower the temperature as the rooms will become very warm. The middle areas of the second and lowest levels will take longer to warm up, but if they are still too cool after a few hours simply increase the set temperature of the bedroom HVAC remotes and increase the fan speed.

Control of the heating system (HVAC) using the remote control

1. The HVAC remote control should already be turned on, but if not press and release the orange OFF/ON button.

2. The HVAC system should always be in the HEAT mode, which is indicated by the small Sunshine icon (shown below) in the top part of the HVAC remote control display.

Sunshine icon: ☀️

3. Adjust the temperature setting (TEMP) by pressing and releasing the (+) button to raise the temperature or the (-) button to lower the temperature.

4. To adjust the FAN speed, slide the front cover of the HVAC remote down to expose the top row of black buttons. Press and release the FAN button to change the FAN speed to the desired setting.

Press [FAN] to select fan speed. Each press changes fan speed in the following order:

(AUTO) → (Silent) → (Low) → (Med.) → (High) → (Super High)

Other settings: Please change only the TEMP setting and the FAN speed.

Troubleshooting

If the HVAC unit is not providing heat, please confirm that the system is in the HEAT mode (step 2 above). If the HVAC is not in the HEAT mode, slide the cover of the HVAC remote down to expose the top row of black buttons. Push and release the MODE button (middle) until the HEAT (sunshine) icon is displayed.

Kitchen Instructions and Helpful Tips

The Cooktop

This is an induction cooktop. An induction cooktop looks the same as an electric cooktop, but it heats with induction heating instead of electric coils. That means that the heat passes through an induction coil, creating an electromagnetic field. You’ll see that the pots and pans have a copper ring around the bottom and when you have the burner turned on and a pot on the cooktop, you hear a whirring sound.

When the cookware is placed on the induction burner, electromagnetic energy will cause just the cooking pan to heat up, meaning only the areas where cookware is placed may get hot. If you touch the cooking zone while it is on, it will not be hot and you won’t get burned (though it’s likely there will be residual heat where the cookware was placed, so please be careful around the cooktop).

induction cooktops are much faster than traditional gas or electric. Please note that the kitchen cookware is not nonstick and you should cook at lower temperature settings than you would normally use. :)

Cooking

Induction cooktops heat food quickly. Press “ON” for the burner, and the default setting will be 5. Settings range from 1-9 and H (high). Setting H will boil water in about 90 seconds.

The pots and pans are not non-stick. Use non-stick spray or butter. If food sticks, add a little water and boil for a minute before washing. This loosens food and prevents the need for abrasive cleaners.

Cook on lower settings to avoid burning food. For example, eggs cook well on a setting of 5.

Using the Oven

Turn the left knob to Bake or Convection Bake (Conv Bake) and the right knob to the desired temperature.

A red light indicates heating and will turn off when the oven reaches the set temperature.

Cleaning

The cooktop surface can be cleaned with either a damp sponge or sprayed with a multi-purpose cleaner and wiped down. Please do not use anything scratchy (like a scouring pad or steel wool) because the glass top will scratch and damage the surface.

*Only operable during (Nov-March)

Safety Guidelines:

Inspect the fireplace: Before using the fireplace, visually inspect the firebox, grate, and flue for any signs of damage or obstructions. If you notice any issues, please notify the property owner before using the fireplace.

Open the flue: Ensure that the flue is fully open before starting a fire to allow proper ventilation and prevent smoke from entering the living area.

Use the right materials: Use only seasoned hardwood logs for burning, and avoid using green wood, paper, or flammable liquids, as they can produce excessive smoke, creosote buildup, or cause a chimney fire.

Building the fire: Place the logs on the grate, leaving space between them for proper airflow. Use kindling or fire starters to ignite the fire, and then gradually add logs as needed.

Keep a safe distance: Maintain at least 3 feet of clearance between the fireplace and any furniture, decor, or flammable materials.

Supervision: Never leave a fire unattended, and ensure that there is always an adult present while the fireplace is in use.

Use fireplace tools: Utilize the provided fireplace tools, such as a poker or tongs, when adjusting the logs or tending to the fire to avoid burns or injuries.

Extinguish the fire: Allow the fire to burn down naturally, and avoid using water to extinguish it, as this can cause thermal shock to the fireplace components.

Remove ashes: Once the fire is out and the embers are cool, use a fireplace shovel to remove the ashes, placing them in a metal container with a tight-fitting lid.

By following these basic safety guidelines, you can enjoy the warmth and ambiance of the wood-burning fireplace while minimizing risks and maintaining a safe and comfortable environment for everyone.

Pre-Grilling Preparations

• Open the Lid: Always start with the grill lid open to prevent gas buildup.

• Clean the Grates: Remove any residue from previous use with a grill brush.

• Organize Tools and Ingredients: Have everything you need nearby to avoid leaving the grill unattended.

Lighting the Grill

• Open the Propane Valve: Turn the propane tank valve counterclockwise to open.

• Set Burners to Ignite: Turn the first burner knob to the “Ignite” or “High” position.

• Ignite the Grill: Press the ignition button. If it doesn’t light within a few seconds, turn off the gas and wait a few minutes before retrying.

• Light Additional Burners: If using more burners, light them after the first one is ignited.

Preheating

• Close the Lid: After lighting, close the lid to allow the grill to preheat.

• Wait: Preheat for about 10-15 minutes until the grill reaches the desired temperature.

Cooking

• Adjust Temperature: Set burners to the appropriate heat levels for your cooking method (direct or indirect grilling).

• Place Food on Grill: Use tongs or a spatula to position food on the grates.

• Monitor Cooking: Keep an eye on the food, flipping or rotating as needed.

• Check Doneness: Use a meat thermometer to ensure foods reach safe internal temperatures.

Shutting Down the Grill

• Turn Off Burners: Set all burner knobs to the “Off” position.

• Close Propane Valve: Turn the propane tank valve clockwise to close.

• Let Grill Cool: Allow the grill to cool down with the lid open or closed, depending on the manufacturer’s instructions.

Post-Grilling Maintenance

• Clean Grates: After the grill has cooled slightly but is still warm, brush the grates to remove any remaining food particles.

• Empty Grease Tray: Dispose of grease properly to prevent flare-ups next time.

• Cover the Grill: Once completely cool, place a grill cover over it to protect from the elements.

Storage

• Secure Propane Tank: Ensure the propane tank valve is closed tightly.

• Store Tools: Keep grilling tools in a dry place.

Supervision: Never leave the grill unattended while in use, and always have an adult present during the grilling process.

Bertello Outdoor Pizza Oven

https://www.youtube.com/watch?v=1Y4jdKu6eT4

Lighting the Oven

• Press and hold the burner knob, slowly turn to the 9 o’clock position, and ignite.

• Hold for 5-10 seconds to keep the flame going, then release.

• Set the burner to high (9 o’clock) for preheating.

Preheating the Oven

• Preheat to 700-900°F:

• Use a laser thermometer to check temperatures:

• Back of the stone (1 inch from the back): 800-900°F.

• Center of the stone: 700-800°F.

Preparing the Pizza

• Sprinkle flour on your work surface and pizza peel.

• Shape the dough:

• Press around the edge to form the crust.

• Use your knuckles to stretch the dough from the center outwards (thin crust).

• Place the dough on the peel, moving quickly to avoid sticking.

Adding Toppings

• Spread pizza sauce lightly (2-3 spoonfuls).

• Add cheese and toppings—less is more to avoid sogginess.

Cooking the Pizza

• Slide the pizza into the oven with quick back-and-forth movements of the peel.

• Turn the gas burner to low once the pizza is in.

• Rotate the pizza every 20-30 seconds for even cooking.

• Cook for 60-90 seconds total until the crust is golden with leopard char spots.

Cleaning and Maintenance

• Let the oven cool down before cleaning.

• Clean the pizza stone by scraping off residue (no water).

• Wipe the oven exterior with a damp cloth after use.

Open PDF ↗

Second Floor (down)

Bedroom 1: King bed, ensuite bath w/ dual shower, mountain views

Bedroom 2: Full bed, ensuite bath w/shower, terrace access, mountain views

Third Floor (down)

Bedroom 3: King bed, ensuite bath w/shower, terrace access, mountain views

Bedroom 4: King bed, ensuite bath w/ shower, terrace access, mountain views

24 Soothing Sounds（4 Types）to meet your different needs

5 different Fan Sounds: Mellow Fan, Vent Fan, Oscillating Fan, Box Fan, Industrial Fan.

5 different White Noise: Brown, Cinnamon, Amber, Pink, Pure White.

7 different Nature Sounds: Light Rain, Thunderstorm, Brook, Surf, Summer Night, Forest Birds, Frog.

7 different Unique Sounds: Lullaby no.1, Lullaby no.2, Lullaby no.3, Piano&Water, HeartBeat, Airplane, Playing Cat.

Block Disruptive Noises

We are often disturbed by some sudden voices, snore, car whistle, decoration noise, party noise, etc., this S3-ECO white noise machine can provide a flat signal at the frequency of 20Hz~20KHz, which can largely cover the other noises.

For Sleep, Rest, and Relaxation

If you are bothered by insomnia or stress, the voice of gentle Light Rain, Surf and Summer Night etc. will make you feel relaxed and happy as you are in the nature, get relaxing and gradually fall asleep.

Great for Privacy and Concentration

It can effectively buffer outside noise from loud neighbors, street sounds, and chatty coworkers, and you can be more concentrated on your studies or work. At the same time, you can prevent your whisper from being heard by others.

Helps Baby Settle In

Turn on the elesories S3-ECO noise machine, soothing sounds such as brown noise, lullaby, Forest Birds, etc. will give the baby a sense of security and create a sleepy atmosphere to help the baby calm down and sleep well and tight.

Adjustable Volume

The S3-ECO White Noise Machine includes Volume Down and Volume Up Buttons so you can get the sound just right.

Memory Function

The device will remember the last sound and volume you selected. It will be very intimate when you turn on the device which auto play the sound you like.

Timer

The timer (30/60/90min Options) is very useful if you don’t want to listen to the sounds for all night or if you are playing it to a child for a certain time.

Headphone Jack

It has a Headphone Jack which is really important if you want to listen privately and not to disturb anyone else.

At the cabin you will find starter sets of the essentials: paper towels, toilet paper, coffee pods caf+decaf for the Nespresso (Vertuoline), as well as spices, olive oil, and more.

Firewood available on-site.

Located in the second floor hallway near Bedroom 1. There are dryer sheets and detergent available. Do not overload please remember to clean the lint trap after each use :)

Books and games on shelves are open to use for your enjoyment, please return back to the media center.

Most are located in the lower level living room/game room!

Instructions for the entertainment center on the lowest level

There are three entertainment options on the lowest level: Apple TV, DVD movies, and PS3 games. Instructions for each option are provided below.

Quick start instructions:

After turning on the LG TV by pressing the large red button on the TV remote, select HDMI-1 or HDMI-2 by pushing the SOURCE button on the TV remote until the desired HDMI input is selected. If either HDMI input is dimmed, it is because the corresponding device needs to be turned on.

For Apple TV, select HDMI-2.

For both the Sony DVD Player and Sony PlayStation (PS3), select HDMI-1 and then toggle the HDMI switcher, if necessary, until the DVD player or PS3 is selected. The HDMI switcher is located just below the LG insignia at the center bottom of the TV screen.

Detailed instructions:

Apple TV (via HDMI-2)

1. Turn on the LG TV by pressing the large red button in the upper left of the TV remote while pointing at the LG insignia at the center bottom of the screen.

2. Turn on Apple TV by pressing the MENU button on the Apple TV remote.

3. Using the trackpad on the upper half of the Apple TV remote, choose from among YouTubeTV or other streaming services (Paramount+, Netflix, Prime Video (Amazon), Disney+, and Peacock).

4. You can adjust the volume using either the Apple TV remote or the TV remote.

5. YouTubeTV has local (Roanoke) network channels (ABC, CBS, Fox, NBC, and PBS), a large variety of cable channels, and sports channels including ESPN (ESPN, ESPN2, SEC, ESPN-U).

6. If you do not see an Apple TV screen, toggle the SOURCE button on the TV remote until HDMI-2 is selected. The SOURCE button is immediately below the “9” button.

7. If the Apple TV remote is unresponsive, charge the remote using the white USB-A to lightning cable located in the drawer below the Apple TV box.

8. If one or more of the Apps on the Apple TV screen is unresponsive, select the Settings App on the Apple TV screen. Then select System => Restart. Importantly, do not select Reset!

Sony DVD player (via HDMI-1)

1. Turn on the LG TV by pressing the large red button in the upper left of the TV remote while pointing at the LG insignia located at the center bottom of the TV screen.

2. Turn on the DVD player by pressing the I/O button of the DVD remote or by pushing the ON button just below the SONY insignia on the left side of the DVD player.

3. Open the DVD player tray by pushing the Open/Close button on the DVD remote (in the upper left corner). Choose a DVD video disk from the collection located in the cabinet drawer just below the DVD player. Place the DVD disk on the tray and then press the Open/Close button on the DVD remote. [Note: the Open/Close function can also be invoked using an Open/Close button on the right side (facing front) of the DVD player.]

4. Toggle the SOURCE button on the TV remote until HDMI-1 is selected. The SOURCE button is immediately below the “9” button. If “NO SIGNAL” is displayed on the TV screen, toggle the HDMI switcher located just below the LG insignia at the center bottom of the screen.

Sony PlayStation 3 (PS3)

1. Turn on the LG TV by pressing the large red button in the upper left of the TV remote while pointing at the LG insignia located at the center bottom of the TV screen.

2. Turn on the PS3 by pushing the ON button on the very far right of the PS3.

3. Open the PS3 game tray by pushing the Up Arrow button on the PS3 (just left of the ON button). Choose a PS3 game disk from the collection located in the cabinet drawer just below the DVD movies drawer. Place the PS3 game disk on the tray and then press the Up Arrow to close the tray.

4. Toggle the SOURCE button on the TV remote until HDMI-1 is selected. The SOURCE button is immediately below the “9” button. If “NO SIGNAL” is displayed on the TV screen, toggle the HDMI switcher located just below the LG insignia at the center bottom of the screen.

5. Use the PS3 game controllers on the shelf immediately below the PS3 to select options and play the game of your choosing. Charge the game controllers as necessary (up to two at a time) by connecting the controllers to the PlayStation with the USB-A charging cables in the same drawer as the games.

Dates: Saturday of Memorial Day Weekend through Labor Day

Times: 2pm until 6pm daily

Hours listed are for unaccompanied guests of property owners and subject to change without notice.

Wintergreen Policy update 2024: No more keyrings. Guests must provide their full names to us for submission to Wintergreen. Bring your ID, as it will be checked against the paperwork.

Open PDF ↗

https://www.wtgpoa.org/pool-guest-registration-copy

Just in case basket: We are all human and even the best of us forget something :)

The bin that has some essentials to save you a trip to the store.

Help yourself to any “in case you forgot” items, but please ONLY take what you need.

You may notice we do not have any exterior trash bins.

The HOA Community guidelines does not allow houses to have exterior bins because of the 

bear policy.

Closet Location <6min away on your way out

Google Map link: https://maps.app.goo.gl/zMZt2PkmsJoZrxH56

You'll want your own car here — the home, dining, hiking, the spa, and Discovery Ridge are all a short drive, and the mountain roads are winding (take it slow in snow or ice).

No Uber or Lyft — Nelson County is rural and rideshare doesn't operate out here, and cell service is spotty in places, so don't count on hailing a ride.

The resort shuttle runs during ski season only. For a Route 151 brewery/winery crawl, golf at Stoney Creek, or any group outing where nobody wants to drive, book a private shuttle or car service ahead (2–3 weeks out for weekends). See Corporate Car Service of Virginia in Explore, or search for a local wine-tour shuttle.

Lift tickets & ski/snowboard rentals are at the base near The Edge — pre-purchase online to skip the window queue. Snow tubing at The Plunge needs a separate ticket.

Gas: The Market in the resort village is the only gas station on the mountain — otherwise the nearest gas is in Nellysford (~20 min down). Top off before you head back up.

Quick needs: The Market covers the basics — deli sandwiches, a pizza counter, grocery staples, Virginia-made products, beer & wine — convenient but small.

A real grocery run: Nellysford Market (~15 min, limited selection), Food Lion in Lovingston (~25 min), or Walmart + Kroger in Waynesboro (~30 min, easy from I-64).

Staying connected: cell service is unreliable on parts of the mountain — the home's WiFi is your dependable connection, and the Mountain Inn has free public WiFi in a pinch.

Medical: urgent care in Lovingston (~25 min); the nearest ER is UVA Medical Center in Charlottesville (~45 min). Call 911 for any emergency.